Terms and Conditions

1. Applicability
1.1 By signing up for a membership at Kraftwerk Heerlen, the member confirms acceptance of these Terms & Conditions. These conditions apply to all agreements between Kraftwerk Heerlen and the member. Use of the facilities is only permitted if the member agrees to these terms.
1.2 Kraftwerk Heerlen reserves the right to update these Terms & Conditions at any time.
1.3 Any changes to the Terms & Conditions will be announced at least four weeks in advance. The latest version of the Terms & Conditions is always available on the website: [www.kraftwerk-heerlen.nl](http://www.kraftwerk-heerlen.nl).

2. General
2.1 Contract partner: After signing the membership agreement (the “Agreement”), the named individual becomes a member of Fitnessclub Kraftwerk Heerlen B.V.
2.2 Services: Upon payment, the member may use the agreed-upon services during opening hours.
2.3 Minors: Members under 18 years old require consent from a parent or guardian. Membership is not available to children under 16 years old.

3. Use of Kraftwerk Heerlen
3.1 Access: Entry to the club is granted via an RFID or NFC wristband/tag. Without the wristband/tag, access to the club or additional services is not possible.
3.2 House rules: Members are required to follow all house rules and instructions provided by staff. Violations may result in removal from the club.
3.3 Electronic payments: Purchases within Kraftwerk Heerlen are made using the wristband/tag. Any credit on the wristband/tag is non-refundable.
3.4 Lockers: Kraftwerk Heerlen is not liable for theft or loss of items from lockers.
3.5 Parking: Limited parking is available for a maximum duration of two hours. External parking rules also apply.
3.6 Opening hours: Kraftwerk Heerlen may close or cancel classes during holidays, school breaks, or in cases of force majeure without providing refunds.

4. Member Responsibilities
4.1 Lost wristband/tag: The loss of a wristband or tag must be reported immediately to the club.
4.2 Non-transferable: Membership and the wristband/tag are strictly personal and may not be transferred. Misuse may result in a €150 fine.
4.3 Replacement fee: Failing to return, losing, or damaging a wristband/tag will incur a €20 fee.
4.4 Changes: Members must promptly report any changes to their personal information.

5. Membership Fees & Payments
5.1 Monthly payments: Membership fees are paid monthly in advance, per calendar month.
5.2 Pro-rata: If a membership starts before the first of the month, the partial period is charged on a pro-rata basis.
5.3 Failed payments: Additional fees may be charged for failed payments, including a €10 administrative fee.
5.4 Default: Access to the club may be blocked and membership may be terminated in case of non-payment.
5.5 Additional services: Services provided by external parties, such as personal training, are invoiced separately.
5.6 Annual indexation: Membership fees may be increased once per year by up to 5%.
5.7 Registration fee: A one-time registration fee of €50 applies to all memberships.

6. Duration & Cancellation
6.1 Memberships are offered for durations of 1, 6, or 12 months. Cancellation must be submitted in writing at least one calendar month prior to the end of the contract. If not cancelled, the membership is automatically renewed with a one-month notice period. Fees remain due even if the facilities are not used. Flexible memberships follow the same cancellation rules.

7. Suspension or Termination
7.1 Suspension: Membership may be paused for up to six months in cases of illness, pregnancy, or injury, provided a medical note from a doctor is submitted.
7.2 Relocation: If a member moves more than 20 kilometers from Kraftwerk Heerlen, termination with one month’s notice is permitted, provided proof of relocation is submitted.
7.3 Cancellation process: After the contract period ends, cancellation is only accepted via the official cancellation form (online, by email, or at the front desk). A confirmation email will be sent, and the date in this email is considered final. Mid-term cancellation is not possible.

8. Conduct in the Club
8.1 Prohibited substances: Smoking, alcohol, drugs, and performance-enhancing substances are strictly forbidden. Violations may result in immediate termination of membership and a €150 fine.
8.2 Respect: Members are expected to respect other members and staff. Misconduct may result in removal from the club.

9. Liability
9.1 Own risk: Training at Kraftwerk Heerlen is entirely at the member’s own risk.
9.2 Responsibility: Kraftwerk Heerlen is only liable where legally required. The club is not liable for injuries, theft, accidents, property damage, or any kind of loss. Dutch law applies to all agreements.
9.3 Injuries: Kraftwerk Heerlen is not responsible for injuries caused by improper use of equipment, ignoring staff instructions, or any other incidents.

10. Force Majeure
10.1 Kraftwerk Heerlen is not required to fulfill obligations if prevented by force majeure. This includes staff illness, epidemics, natural disasters, strikes, or problems with third-party providers.
10.2 In the event of closures, cancellations, or changes due to force majeure, no refunds will be provided.

11. Privacy
11.1 Data processing is carried out in accordance with the General Data Protection Regulation (GDPR).
11.2 Personal data is handled according to the privacy statement published on [www.kraftwerk-heerlen.nl](http://www.kraftwerk-heerlen.nl).

12. Additional Provisions
12.1 Reservation system: Some services require reservations. Rules regarding cancellations, no-shows, and availability apply and may change without notice.
12.2 Social media code: Posting photos or videos of other members without their permission is not allowed in order to protect privacy.
12.3 Pets: Pets are not allowed, with the exception of certified assistance dogs.
12.4 Misconduct: Kraftwerk Heerlen may suspend or terminate membership in cases of repeated misconduct or violation of house rules.
12.5 Intellectual property: Using Kraftwerk Heerlen logos, brands, or copyrighted material without permission is prohibited.
12.6 Complaints: Complaints can be submitted in accordance with the official complaints procedure, which is available online and at the reception desk.
12.7 Special protocols: Members must follow specific protocols when applicable (such as COVID-19 rules, tanning-bed rules, and sanitation rules). These protocols are communicated on-site or through the club’s website.

Cancellation Rights

You have the right to cancel your online membership with Kraftwerk Heerlen within fourteen days, without needing to provide a reason. This 14-day period begins on the date your membership agreement is activated, which is confirmed once you receive the confirmation email after accepting the online offer.

How to Exercise Your Right of Withdrawal

If you wish to make use of your cancellation right, you must inform Kraftwerk Heerlen of your decision to withdraw from the agreement. This can be done through a clear written statement—by post, email, or fax. Although we provide a cancellation form for convenience, you are not required to use it. What matters is that you communicate your intention to withdraw before the 14-day withdrawal period expires.

Refund Process After Withdrawal

If you decide to withdraw your membership, we will refund all payments received from you without unnecessary delay. Refunds will be issued no later than fourteen days after the day we receive your withdrawal notice. The refund will be processed using the same payment method you used for the original transaction, unless we have mutually agreed on a different method. No additional fees will be charged for issuing the refund.

1. General Information

This is the privacy policy of Kraftwerk Heerlen B.V., located at Stationsplein 6, 6411 NE Heerlen, the Netherlands. Our Chamber of Commerce (KvK) registration number is 84767332. For questions or contact, you can email us at info@kraftwerk-heerlen.nl
. In this privacy policy, “personal data” refers to information you voluntarily provide to us, such as your name, email address and telephone number.

2. Introduction

At Kraftwerk Heerlen, we take your privacy seriously. This policy explains how we handle the personal data we collect when you use our services, visit our website or respond to our social media content. We process your data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.

3. Collection of Personal Data

We process the following categories of personal data for the purposes listed below:

Information requests: Name, email address and telephone number to answer questions about our services.

Membership advice: Contact details and additional information to provide tailored advice on the most suitable membership.

Introductory appointments: Contact details to confirm and manage appointments.

Newsletter: Email address to send you periodic updates and offers.

Registration form: Necessary information to create and manage your membership.

4. Purpose of Processing and Storing Personal Data

We only use your personal data to contact and inform you in relation to the specific purpose for which you completed a contact or registration form. Each form only asks for the data that is strictly necessary. Providing your personal data is always voluntary.

5. Use of Personal Data

We use your data for the following purposes:

Service delivery: To provide our fitness services, manage your membership, answer your questions and handle reservations.

Information: To keep you informed about relevant offers, changes or news.

Website interaction: To improve and adapt our website to user needs, using cookies and Google Analytics (with anonymised data).

6. Security of Personal Data

We take appropriate technical and organisational measures to protect your personal data against loss and any form of unlawful processing. This includes securing our systems and applications in line with current data security standards.

7. Retention Periods

We do not retain your personal data longer than necessary for the purposes for which it was collected. Data submitted via general contact forms is deleted after 12 months. For the newsletter, your data is kept until you unsubscribe. For memberships, your data is stored for the duration of your membership and as long as required by law.

8. Sharing Personal Data with Third Parties

Kraftwerk Heerlen works with third parties for website management, hosting, automated telephony, newsletters and administration software. We have strict data processing agreements in place with these parties. In some cases, we may be legally required to share personal data with authorities.

9. Your Rights

You have the following rights regarding your personal data:

Right of access and rectification: You may request access to your data and have it corrected if necessary.

Right to object: You may object to certain types of data processing.

Right to erasure (“right to be forgotten”): You may request deletion of your data when it is no longer needed.

Right to data portability: You may request a copy of your data in a machine-readable format.

Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise these rights, please send an email to info@kraftwerk-heerlen.nl
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10. Complaints

If you have a complaint about how we handle your personal data, you can submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via their website: www.autoriteitpersoonsgegevens.nl
.

11. Changes to this Privacy Policy

This privacy policy may be updated from time to time. The most recent version is always available on our website.